Business and Administration Unit 1 Assessment 1

building block peerless(prenominal) Principles of face-to-face responsibilities and subject fielding in a occupancy purlieu Assessment You should aim this institutionalize to complete your Assessment. The first thing you lease to do is save a re-create of this roll, either onto your ready reckoner or a disk Then arrive at by dint of your Assessment, re atoming to save your sop up a leak regularly When youve finished, print f completely out a retroflex to detainment for stirence Then, go to www. vision2learn. com and shoot your sinless Assessment to your tutor via your My study atomic number 18a break d shrink in incontes defer as shooting it is clearly specifyed with your name, the course title and the unit of measurement and Assessment number.Please note that this Assessment document has 8 pages and is made up of 7 variances. Name Devan Primus Business and Administration Unit 1 Assessment 1 divide 1 Know the employment rights and responsibili ties of the employee and employer 1. bring out four primary(prenominal) points that would be defy in a contract of employment. If possible, habituate an example contract to wear your cause (feel free to obscure every(prenominal) secret randomness). Place of employment S. Com Group particular (Company Registration Number 02209742) whose registered office is at 800 the boulevard, Capability Green, Luton, Bedfordshire.LU1 3BA Job Title w arhouseman Start Date The date in which an employee would assume astray utilization Holidays e. g. The contractor ordain be entitled to accrue, on a pro rata basis, 28 days of salaried pass per year (for the avoidance of dubiety the 28 days atomic number 18 including margin Holidays). payments for holiday go out be metrical on the basis of the Normal Rate. Holidays whitethorn alone be taken with the introductory written consent of S. Com. The contractor sh both exploit to co-operate with the Clients requirements at every(preno minal) terms and any request for paid holiday should be made as far in advance as possible.The Contractor moldiness record exclusively authorised holiday in the applicable timesheet. 2a) t annul cardinal key points of legislation that chance on employers in a melody environment. Security selective information Protection Health and Safety 2b) List three key points of legislation that affect employees in a line makeup environment. trading Rights and Responsibilities Grievance Procedure Equal Opportunities 3. shorten wind a range of coiffes where a mortal suffer find information on employment rights and responsibilities. You should identify at to the lowest degree cardinal internal and dickens foreign sources of information.You can get internal information from you communication channel tutor or a representative from your trade union. You can likewise find external information from the presidential term websites and libraries. 4. Describe how representative b odies can realize employees. For example Trade Unions can assistant employees with such things as disciplinary hearings and any disputes employees collect regarding wages, holidays or even modifications in the die drive. 5. Briefly describe employer and employee responsibilities for comp atomic number 18 and diversity in a business environment.You should give at to the lowest degree both employer responsibilities and 2 employee responsibilities. If possible, permit relevant equivalence and diversity procedures from your work enter (or place of study) to support your final result. These documents should be annotated to highlight the relevant sections. When hiring a sensitive employee a family should neer discriminate. For example if they interview a psyche who was oer weight or from an pagan background, they should still be considered for the job base on their skill pock not their background or how they look.Also as a company stake holders, conductor and police squad leaders contrisolelye a accountability to guarantee and maintain equality and diversity throughout the company to compel sure every employee is respected and do by fairly. Every individual employee is responsible for their birth behaviour and actions. They should never make another(prenominal) employee feel unsafe, singled out or be unfairly treated. Any employee who is ever meet to such discrimination has a profession to report it to the relevant management without concern of being discriminated against themselves. . Briefly explain the benefits of fashioning sure equality and diversity procedures be sustained in a business environment. Your purpose should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation. Employee By offering employees fostering opportunities who atomic number 18 get outing to gain exceptional skills to gain ground in their line of achievement, they will find provide will work unverbalizeder and be to a greater extent productive. In the long run cater will feel appreciated crafty their all being treated fairly.Employer By offering training opportunities and not sagacious in any way or form, the company can bring in talented people from all backgrounds that in turn will bring merry and spick-and-span ideas. Organisation Overall final result for the company will see a happier work force and productivity increase possibly leading to increased profits. Section 2 interpret the decision of wellness, pencil eraser device and gage procedures in a business environment 1. nominate employer and employee responsibilities for wellness, safety and protection.If possible, provide relevant health, safety and security measure policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. An employer is responsible to ensure that all workers go a safe place to work in regards to their health and safety. They must assess any risks an employee will merging whilst in the work place, not only this but anyone who comes into contact with their business. Risk assessments should be carried out and information given to all employees making them aware of all isks and how to assign with situations if and when they arise, this can be achieved by training staff on relevant protocols and use of equipment. It is an employees responsibility to look after themselves an that of others who may be affected by their actions at work, employee, co-workers and employer must work together to ensure that everyone meets their jural requirements. If an employee has any worries about health and safety in their work place they should voice their queries to either a handler, aggroup leader or a health and safety representative.To support my answer I capture some health, safety and security polices from an old place of work. Risk Assessments/Methods Statement s light up sure you know what hazards exist in the first place you start work. Have them communicated to you. Al slipway follow instructions given to you by your line manager/supervisor. Risk assessments/method statements have been completed for your protection and are in that respect to create awareness of the hazards you may be subjected to. Ask to read the assessments in the beginning you commence work. Machinery and Equipment intent only serviced and tested equipment Use the machinery or equipment for the purpose it is intended. Know the localisation principle of the cut off switch. Ensure that you have been trained and authorised to use that breaker point of machinery or equipment. If defective equipment is found, clearly mark it, ensure no one else can use it and report it to your line manager/supervisor. Read instructions carefully before operation. If in doubt imply. Personal defensive Equipment (PPE) You must co-operate with PALL by have on PPE to combat p otential hazards. Factory horizontal surface employees must provide their take safety boots and overalls. Protective eye goggles are to be worn at all times on the factory floor. 2. explicate the purpose of following health, safety and security procedures in a business environment. following(a) these procedures is very vital for a company, belongings its staff safe is a main priority when it comes to health, safety and security. Keeping employees information confidential meeting legal responsibilities in regards to the data protection act, in addition protecting staff from personal beleaguer or assault. . Describe three distinct ways of maintaining a safe and sterilize business environment. Three unlike ways of maintaining a safe and secure business could be Using passwords on computers to get unauthorised access Making sure valuables are locked away(predicate) and kept out of sight Reporting any security issues to the remove person Section 3 guess how to communica te launchively with others 1. land up the table below with descriptions of different methods of communication.You should include deuce verbal, two non-verbal and two written methods of communication. Methods of communication Description Verbal communication 1. Standing in front of beaus big(a) a presentation. 2. Having a conversation over the tele bid. Non-verbal communication 1.Body language i. e. facial face and peoples attitudes. 2. persons posture or hand movements indite communication 1.Writing an email to a colleague 2. ending a letter to a client 2. Using two specific examples, explain how to choose the well-nigh separate method of communication to meet your postulate and the involves of others.If you had a deadline to meet and had to make alters at the last minute to a project, you would quest to inform all relevant people of the changes as soon as possible. The most appropriate method would b e verbal communication as direct an email for instance may get to all recipients to late. Written communication is a most appropriate method when exact information or instructions are required, for example a client or business associate is far away to easily speak to over the phone or in person. 3. Describe at least two ways of actively listening. Showing eye contact is a favourable way to show that you are listening to someone when they talking. Also make-up d receive notes and questions to be asked at the appropriate time. Section 4 Understand how to work with and support colleagues 1. condone the purpose of agreeing standards for your own work. Give at least two reasons. If the employee agrees to work place standards it gives the employee a fall apart understanding of what is expected of them, this besides enables them to get track of their own pass along and capital punishment.Work place standards are set and known by managers, if employees dont cleave to them this could lead to employees interpreting the own ways of doing things causing conflict between themselves and other colleagues. 2. explain the purpose of taking on virgin challenges and being able to adapt to change at work. Being able to take on new challenges at work would make you much valuable to an organisation, if you are more willing to learn new skills and progress with the company you could find yourself in a new job single-valued function with more responsibility.There are many reasons for change in the work place and most of these are made to make the organisation be more efficient for themselves, employees, clients and to dumbfound inline with the ever changing legal requirements. 3. Explain the purpose of treating others with veracity and consideration. As the motto goes do unto others as you would expect them to do unto you. If u treat everybody the same(p) with honesty and respect they will show you the same in return. This will make the work place and its employe es run more swimmingly with fewer hiccups.Every person is an individual and has their own problems but if you show respect they are more likely to open up and in turn begin to trust. This doesnt mean you have to agree with them but shows you are willing to listen to their opinions and ideas, in the long run things can be achieved which will benefit everyone. Section 5 Know how to send off own work and be accountable to others 1. Explain the purpose of meeting work standards and deadlines when completing labor movements in a business environment. It is important to stick to work standards and deadlines in a company as failure to do so could to adverse outcomes for the organisation.Every body has their duties and responsibilities and if they are not executed properly it can have a knock on effect and lead to the loss of clients and not impinging set out targets. 2. Describe two different methods that you can use to plan your own work in a business environment. By planning your wor k before starting a task youre making yourself aware of what need to be achieved. You can do this by prioritising your work load getting the more important aspects done first and the lesser important task after.Avoiding any distractions that will cause you to lose site of what you have to achieve in a set timescale, this could be stopping to chat or other colleagues asking you to do small task which could be done at a later time, apologise and reach out with your work. 3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each snuggle? Telephone conversation You can keep your manager informed by bid to update him/her on your progress.He or she will get all the information they need quicker but by communicating in this way it could lead to bemused out information Meetings This is a good way of informing your manager and colleagues of your progress. The only draw back is its a half-size time consu ming nether the less you can fill your manager in with all the relevant information and also give an estimated completion time, if you feel you wont get the job completed on time you can ask your manager for an extension. Section 6 Understand the purpose of up(a) own performance in a business environment and how to do so 1.Explain the purpose of forever improving your performance in a business environment. Continuing to improve your own performance can lead to best(p) prospects for an employee. The better an employee is at their job the more chance of possible training, promotion or pay rise and have a long-term affect on their career prospects. This will make an employee constantly designate about what they can achieve and end up with job satisfaction. 2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience.Set yourself career targets as to where you would like to be in life. b ear witness to take on extra responsibility at work and show team up leaders/managers that you are capable of hard word. In previous employment I worked harder and it paid off, I was given extra responsibility to run a team of colleagues in the eating place and make sure my section ran as smoothly as possible. 3. Briefly describe at least two different types of career pathways that may be addressable to you. I could take on a higher slur in my current employment whether that is a team leader, supervisor or manager preferably a managerial position.Other options available to me could be in sales or even IT. Section 7 Understand the types of problems that may expire in a business environment and how to deal with them 1. Identify at least two different types of problems that can occur in a business environment. A minor chance could be that a customer had schedule a table at your restaurant and on arrival be told that at that place is no reservation on the computer system. This could easily be resolved by apologising to the customer and getting them a new table as quick as possible.A major incident could be that a customer has had a serious self-gratification or fall on the expound and for this type of incident I would treat a manager. I feel a manager with more experience than myself would be better at handling this kind-hearted of situation in regards to legal bargain and how best to assist the customer. 2. Complete the table below by describing at least two specific problems that can occur at work and how they can be dealt with. Problem Dealing with the problem 1.A customer has been waiting a long time for a meal they had Go over to the customer and apologise for the delay and with the allege ordered. so from my manager offer a complimentary drink. 2.A customer has a tutelage about a meal original from the Speak to the customer and indentify what the problem is, take the kitchen. food back to the kitchen and explain what is unseasonable with the food. Ask the customer if they would like a replacement or prefer a refund. 3. Complete the table below by listing at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with (and how you would refer these problems). Problems I can deal with Problems I would need to refer to others How are problems referred to others? 1. 1. customer gutters have run out of toilet roll. A cooker in the kitchen has stopped working. mobilise maintenance explain the situation and ask for help 2. 2. Theres a spillage in the kitchen. You know of a colleague bullying another push on awareness to the relevant superior member of staff. manager. Once you have completed all 7 Sections of this Assessment, go to www. vision2learn. com and send your work to your tutor for marking.